Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allavai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.allavai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. It arrived very quickly. I will buy from this seller more times. After 15 days of testing, the watch works perfectly. The light is powerful. The memory lasts at least a week before needing to be recharged.
Just received the watch and gave it a quick test — the overall build quality feels premium and solid, just like a high-end outdoor smartwatch. I tried the swimming mode and gps sports tracking; both worked flawlessly. The gps locks on fast and tracks the route very accurately. After the workout, the data summary was clear and detailed, including real-time heart rate monitoring throughout the session. Definitely a professional-grade smartwatch that delivers performance and precision beyond expectations.
It was received on January 12, 2026, which is 10 days later! ! I haven't "put it into operation" yet. It was very well packaged.
Great, a very functional watch with many practical features. I have been using it for a month and it works very well.
Very nice watch. Many functions. As described. I recommend it to everyone. Good product. Very fast shipping. Thank you.
Nice watch. They look better in person than in the presentation! Everything is working. Fast delivery.
everything is great and fast!
It's really cool. To have such quality at this price is amazing^^ good.
"well-packaged parcel, very beautiful watch and good functionality. "
"everything correct and well packaged "
"great look "
Works good , quality 👌 , worth it , satisfaction 👌
Fast delivery and well packaged, too bad I had to pay an additional customs tax of 16 euros. To Reunion Island.
In principle, it's a normal watch for its price. In the previous review, someone wrote that there's no Russian language. I have it because of the GPS, but unfortunately, it's not perfect. The seller did well to warn about this right away. Your entire track shows on the watch screen and on the smartphone along with the map, so I have to carry my phone, which I wanted to avoid.
Product conforms to the descriptions.
Beautiful watch, well technological, catches attention. I haven't tested all the features, but even if not all work, it's worth the price. The connection with the smartphone sometimes drops, but this technology is not yet 100% developed.
Very nice watch!!!
Aesthetically made very well, beautiful display colors.
The watch is super.
The watch arrived a little late, but everything is fine. It connected to the phone, though not immediately. A good library of watch faces, which pleased me. Thanks to the seller for the spare straps, there are three sets of them: metal, leather, and plastic.
Top! Quite impressed with the quality considering the very reasonable price (40€). Many features and quite stable
Fast delivery, good seller!
A good gift.you don't know how good this watch is. The photos can't convey its working effect or screen quality and the applications installed on it. I bought it for my daughter. They really like it. The delivery is very fast. The product is packaged very well. The perfect styrofoam packaging. The seller shipped the product so fast. I bought it on saturday and it was actually shipped on another day.the seller left a deep impression on me. I am very satisfied with the quality of service of the aliexpress seller. It is very helpful and polite. If you are willing to help us and chat with us when we call, it will be completely different.as far as the product is concerned, only you read the reviews and follow. I did a lot of research before buying. I like the features of this device. Everything is exactly the same as described in the product. I will contact the seller because my husband already wants one. You can buy it with confidence. The effect is very good. Give a thousand stars.
Super!! The best watch i ordered from alibaba express. The price is cheap but the quality is good. I like it so much.
very beautiful and good movement