Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allavai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.allavai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good delivery person, the earphone is very nice.
Great backup for my primary more expensive pair but not taking anything away from these. Great for the price. Connected easily and without a problem.
A phone with excellent cost-benefit ratio, medium audio quality. Good battery durability. It has a very nice appearance.
The delivery arrived quite quickly in my region, the material quality is quite good, the sound for the price is just amazing, I recommend buying these headphones if you are looking for inexpensive devices.
Great value for money
It connects easily and the sound too is okay but the battery is not as good as that of the old lp5, that last much longer this lp5 pro. All the same is good for the price.
Lenovo products dispense with remarks. High-quality headphones for listening to music and playing games too. Great battery life.
Great value for money when purchasing with coins and discount coupons.
I am very satisfied with the excellent sound, fast delivery, and modern design!
product as described
Delivered on time, sound is clear, easily connected.
Product received successfully. I am very satisfied with the headphones.
Very good, excellent bass quality
The product arrived as advertised, tested and approved.
Very good phone. I buy it to resell and will continue buying more. Thanks.
Product well packaged, and the delivery was earlier than expected. The headphones are of good quality, both in sound and performance.
Excellent headphones, very good sound quality.
Good phone for the price paid. The battery has decent durability; I bought it for my sister and she liked it.
Great product, I recommend it to everyone.
I've ordered two set of two pieces of head sets but i only got one set. So i've contacted the seller and he ask me to purchase with out paying. But somehow it charged my card and they only sent just two instead of 4. long story short. The seller was on the top of the issue and took care of it very professionally and very nicely. Very highly recommend the products and very very highly recommend the seller! If i need anything, i will buy from him with out any questions or concerns! Very satisfied!!! !
Fast delivery. Not bad quality for such a price - sufficient for listening to audiobooks or podcasts.
I really liked the earphone, the sound quality is very good considering the price paid for it. It has a clean, pleasant sound and the volume is also great. Everything is working perfectly. I'm still testing the battery's durability, but I already like it quite a bit. Besides everything, it's beautiful, small, and discreet. Fast charging. It came well packaged and was delivered quickly. I highly recommend the product and the store.
Product as advertised. I recommend the seller! ! Product as advertised. I recommend the seller! !
Good
Delivery to Kharkiv within a week.