Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allavai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.allavai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I am delighted with this smart watch. It came well packaged and i a nice box. Delivery was very quick too. Five stars for the seller and the delivery.
Exceptional very good quality.. The only thing i cannot find phonebook section
It's exactly what I expected, very good value for money.
Very good product quality vs price. Recommended. It just needs to be able to display the time in sleep mode.
Thank you very much for the smartwatch! It arrived in original packaging, complete with the screwdriver, extra pins, detailed manual, silicone strap, the metal replacement bracelet as ordered, and the charging cable. I really appreciate the care in packing and the completeness of the set. Looking forward to using it and enjoying the quality of your product.
excellent watch, arrived with a delay, installed the app everything works, looks stylish and beautiful, holds charge well and for a long time
I thought about not leaving a review because the delivery was delayed by a month. But the watch arrived and I'm happy with it. It looks beautiful and is comfortable to wear despite its size. But what's simply amazing is the battery. It came with a 90% charge, I've been wearing it for 4 days now - the remaining charge is 50%. Despite turning everything on that could be turned on.
I have received the watch, it is very beautiful. I am very happy and will charge it and leave comments afterwards. Otherwise, despite the slightly slow delivery, I recommend this seller.
Delivery is super. Arrived in 15 days instead of the stated 30. Ordered with one bracelet, received with two 👍
The watch is cool. It's huge in size but looks harmonious on the wrist. All functions work. It holds a charge well.
The watch is very cute and elegant. It works well and is easy to set up.
Excellent watch, exceeded expectations.
Received , though it took long to be delivered , but nice one
As described, amazing watch, would buy again.
The watch is very good, especially the construction. The expectations are a bit low and the sound of the watch is quiet, but otherwise the battery is perfect and the resistance to shocks and water is excellent.
The product arrived as shown in the picture. It's a wonderful product, beautiful. I mean, it's not in the top category, but it's a beautiful watch with beautiful features. Thank you to the seller.
Yes, I think it's a good product corresponding to the price, good image, good product. It's good because it can be modified.
Great watch, I've had it for 2 days now and the battery is only at 80%, super happy with it.
Nice watch but be careful. Not amoled and not able to download custom dials due to cheap os
Nice watch. Battery life is good. The functionality is sufficient for this price. I recommend purchasing!
It's just suitable for use as a watch.
Beautiful and efficient watch
Great product. Very beautiful watch!
It looks like a very good watch, let's see when some time passes if it remains the same.