Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allavai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.allavai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good sound, not very comfortable, has a duration of about 3 hours of playback, and charging takes between one and a half to two hours.
Good
Euro refund amount 👍
First impression is good, perfect sound with deep basses and clear high tones, and the midrange is also excellent. It's a shame that the battery status of both the earphones and the storage box cannot be read accurately; otherwise, it would have been better and makes the whole thing seem a bit cheap. The earbuds stay in place well and even when moving slightly, they remain securely fixed in the ear. At first, pairing was a bit difficult but after about 3 tries it works fine. Maybe it was because it wasn't fully charged yet, but that's not clear.
Sent and arrived quickly. Case and head phones light weight compared to others. Quality ok you get what you pay for.
They work, but they are not original.
Everything is fine, it works and sounds good.
Not tried yet.
The airphones are good. Fast delivery. This my second purchase!
Received your good product with fast shopping and well packed to protect the item during postal transportation. Pleasure to buy from your store
Arrived on time, they sound very good but do not attenuate the background noise, for what they cost they have an excellent cost-performance ratio.
very well packaged excellent sound super cancellation seems Super and comfortable for listening to music. 🎵 🎼 for a long time ⏲️
Exceeded my expectations, the headphones are very good and they are truly BOSE brand. They sound great!
Very good sound
Ottime
Simple, efficient
as good as good bosebye its correct m1is not enough bass.
Ottime
They sound excellent
👍 👍 👍 👍
The sound is very good. I love the functionality of connecting to multiple devices. Took a while to arrive here in zambia but it definitely did.
Surprisingly, I am pleased.
👍
It came very well packaged, the price is totally worth it for the product, highly recommended.
Top, they are beautiful, good noise reduction, they do the job well. Very happy