Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allavai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.allavai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The audio quality of these headphones is excellent, delivery time was within the range estimated by the supplier, I would definitely buy another one.
The case is worn out like used, although the earbuds themselves are brand new.
1. Sound quality - very good; 2. Microphone sensitivity - good enough; 3. Touch sensor sensitivity - too high what causes a phone call to end unexpectedly 4. Waterproof - i prefer not to check :-)
The sound is not very good. I bought it not for music but for videos.
Super
The package arrived in perfect condition, quickly. It connects quickly and sounds great. For what i need, they are perfect.
Great product works great, very fast postage i recommend
Honestly, I waited to check the headphones well, and personally I liked them. The battery lasts quite well, charges quickly, and they sound great 👍 approved by wachiapa
The headphones are good, they arrived charged. But the delivery was delayed by more than a week. I almost wanted to cancel, but it was a gift for my daughter, so I waited. The noise cancellation is good, just turn up the volume a bit and she can't hear anyone anymore, the sound is good, she likes it.
They arrived within the specified time. Thank you!
Excellent headphones. High quality.
everything okay with the product
you have a good price-quality ratio
I really like it.
Nice
The product is perfect and just as advertised.
Cool headphones, they stay well in the ear. The sound is good. I recommend.
Very happy
Very satisfied
It's not bad, but it looks used.
I think it's really good for the price haha.
Yes, it is for gifting, but the detail that it doesn't come in a box (and only in a plastic bag) can give a bad impression. Keep in mind if they give away. It looked a little worn on the front side. It cost me $45 MXN (new user promo): I can't give a lower rating due to my own expense.
I received what I ordered, excellently.
Excellent product and came very fast.
good quality sound microphone everything perfect recommended I will buy again